- April 21, 2021
- by TradeSoft
- CRM Solution
- 0 Comments
In modern times working smart is true!! Thus, to make any business systematic and feasible. A lot of effort is needed to synchronize many moving components and bring everything together on one platform. The same applies to the Forex Brokerage business as a whole. One needs to support sales, marketing, KYC, administration, liquidity, trading agreements, regulations, IB management, and customer support all together under one manifesto. It is only possible with the help of a CRM. The same way is to bring all the traders together under one platform. One needs a common area which is known as the trader room. Now to answer that questions, one needs to understand the concept of trader’s room.
Traders Room or Client Portal is also referred to as the CRM for the Traders. It is an online portal that hosts various sections like KYC to upload documents, request for Live account, Demo account, IB, or Affiliate section to manage IB hierarchy and IB commission. E-Wallet to preserve your spare funds, deposit, and withdrawal sections to manage broker’s finances. As we know, CRM acts as a bridge between traders and brokers, crucial to understand how CRM and Trader’s room function.
CRM and Trader’s Room:
A CRM without a trader’s rooms seems like an incomplete solution you are providing to your trader. The crucial feature of a CRM is that of the trader’s rooms. It is the trader’s room where each of your traders can access the characteristics of the CRM and can trade. Let us now focus on some of the crucial features a trader’s room must-have.
To synchronize the trading and funds, you need to have an online wallet configured in your Trader’s Room. Once you have the online wallet, the trading becomes smooth, and also you can transfer the funds from wallet to trading and vice versa. Also, IB commissions and internal wallet transactions become seamless.
Thus, to ensure complete security of each payment, the traders are making the payment portal very secured. It shows the various options like debit, credit cards, online banking, PayPal, etc. Those traders can choose one of them and go fearless of losing any data or confidential information.
Broker Hierarchy (Multilevel IBs):
To have rebates and commissions calculated properly, it is strongly advised of having a proper hierarchy of brokers (IBs). Multilevel IB feature stores and manages data of the IBs seamlessly.
While the trader is traveling, if they are unable to sit in front of a computer. Then they can use the mobile app for accessing the trading room. The Mobile App design improves user interface with easy navigation.
It is crucial to know about each activity done on the broker’s account. Withdrawals or deposits, if notified to the trader, it becomes easier for them to make future transactions seamlessly.
Language has never been a barrier to any trader. In a multi-lingual platform, a trader can trade with the brokers seamlessly without fear of miscommunication.
If a trader needs on-spot support while trading online, trader’s Room online support is the best solution. The support team can resolve the issues of traders immediately once the tickets get generated.